who we are

Our Company

Egypt In-touch Assistance is a company operating within the legal framework of the Arabic Republic of Egypt established in Hurghada, Red Sea, Egypt, registered since 2007.

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Our Mission is to assure the providing of the best quality of the healthcare and assistance services to our customers, and our partners; while keeping costs to minimum.
The key to our success is our local presence and knowhow, committed staff, customer focus, quality, and transparency in our case processing. We deliver this through high quality care and competitive pricing.

People: We believe in the importance of our role in people's life, we believe that every small detail in our work will make a difference, and we work through this believe, to make a difference.

Transparency: One of the main values that EIA was founded upon was transparency, and we never lean out of this way of complete honesty.

Innovation: The idea of founding an assistance company in its origins was a leading example of innovation, and we keep pursuing new innovative and creative ideas.

What we do?

Explore our Capability

24/7/365 multilingual call center and medical support: Professional trained operators ready 24 hours to process in any situation, and to provide medical and non-medical support.

Cost Containment / Fraud detection: Our agents working within the fraud investigation unit, are not only experienced, but also with high quality training.

Emergency Ambulances: Ready 24/7 for any emergency, with well-trained mobile teams.

Huge network of physicians and hospitals: More than 116 hospitals, and 842 doctors, well chosen, with high profiles and good reputation.

From the beginning

Our History

  • The EIA founders have been working in Egypt with more than 20 years of experience in the healthcare market. While there was a growing demand in the market for a total service, turnkey, Assistance Company, providing services all over Egypt especially within the rural areas and off the beaten track.

  • Egypt In-Touch Assistance became the first ISO9001 certified Assistance Company in Egypt and the Middle East, specialized in offering medical & non-medical assistance services all over Egypt.

  • Cost Control Unit initiated under the policy of keeping the medical care at its best, and also minimizing the cost.

  • Fraud Investigation Unit initiated as the need of such a unit became clear after detecting various fraud cases within our operation.

  • Egypt In-Touch Assistance won of the BID International Arch of Europe for Quality and Technology Award in Frankfurt.

  • International Patient Program initiated through the growing need for patient to travel abroad for medical treatment .

  • Relocation of the head office due to increase numbers of manpower and work capacity to a multi floors building, in a more quiet and healthy location to assure the best work environment for our employees, also to maintain a good image for our guests and partners.