Egypt In-touch Assistance is a company operating within the legal framework of the Arabic Republic of Egypt established in Hurghada, Red Sea, Egypt, registered since 2007 providing the full range of medical and logistic travel assistance for many insurance, assistance companies and indvidual as well.

Accordion FAQ

Our Mission is to assure the providing of the best quality of the healthcare and assistance services to our customers, and our partners; while keeping costs to minimum. 

The key to our success is our local presence and knowhow, committed staff, customer focus, quality, and transparency in our case processing. We deliver this through high quality care and competitive pricing. 

People: We believe in the importance of our role in people's life, we believe that every small detail in our work will make a difference, and we work through this believe, to make a difference.

Transparency: One of the main values that EIA was founded upon was transparency, and we never lean out of this way of complete honesty.

Innovation: The idea of founding an assistance company in its origins was a leading example of innovation, and we keep pursuing new innovative and creative ideas.

What we do?

Explore our Capability .

- 24/7/365 multilingual call center and medical support: Professional trained operators ready 24 hours to process in any situation, and to provide medical and non-medical support.
- Cost Containment / Fraud detection: Our agents working within the fraud investigation unit, are not only experienced, but also with high quality training.
- Emergency Ambulances: Ready 24/7 for any emergency, with well-trained mobile teams.
- Huge network of physicians and hospitals, well chosen, with high profiles and good reputation.

From the beginning

Let us share with you part of our history we are proud of.

20 MARCH 2007

Birthday :) 

Egypt In Touch assistance starting

The EIA founders have been working in Egypt with more than 20 years of experience in the healthcare market. While there was a growing demand in the market for a total service, turnkey, Assistance Company, providing services all over Egypt especially within the rural areas and off the beaten track.

12 Janurary 2008

We are ISO9001 certified.

Quality control System Egypt In Touch

Egypt In-Touch Assistance became the first ISO9001 certified Assistance Company in Egypt and the Middle East, specialized in offering medical & non-medical assistance services all over Egypt.

08 June 2012

Establishing cost control and management department 

Cost Control Unit initiated under the policy of keeping the medical care at its best, and also minimizing the cost.

20 June 2012

Fraud investigation unit setup

Fraud Investigation Unit by Egypt In-Touch

Fraud Investigation Unit initiated as the need of such a unit became clear after detecting various fraud cases within our operation.

18 May 2015

We won International Arch of Europe for Quality award

Egypt In Touch Won BID Arch of Europe Quality award

Our General manager Dr. Asaad M. Riad on behalf of Egypt In-Touch Assistance received the BID International Arch of Europe for Quality and Technology Award in Frankfurt.    

17 April 2016

International Patient department - Medical tourism project is on and running 

Medical Tourism to Egypt

International Patient Program initiated through the growing need for patient to travel cross borders for medical treatment. To Egypt for promoting medical and wellness tourism. Outside for sophisticated procedures which may not exist locally.

19 March 2017

NEW head office in Hurghada for Egypt In-Touch 

Egypt In touch new head office

Relocation of the head office due to increase numbers of manpower and work capacity to a multi floors building, in a more quiet and healthy location to assure the best work environment for our employees, also to maintain a good image for our guests and partners.


A helping hand in your second home

Contact Us

Hurghada -Red sea - Egypt

El Helal district


+ (20122) 024 0504 
+ (20122) 024 0560 
+ (2065) 355 533

+ (2065) 355 6107